Listening: A Lost Art or a Learnable Communication Skill?
As a communication consultant I am often asked, “What is the most important communication skill that managers and leaders bring to the table?” Hands down the skill is listening. That does not negate the importance of other verbal and non-verbal communication skills, but research shows that as individuals rise in the organization, so does the amount of time they spend listening. Listening is an Underdeveloped Communication Skill Many of us don’t consider listening as a separat